Jak zakładałeś ticket to dostałeś info, że odpowiedzą w ciągu 2-4 dni. To normalne, trzeba poczekać.
Tu masz cały post. On tego kodu nie brał z maila, na to wychodzi.
"OH. MY. GOD.
I have found a way to fix this and the workaround is both so convoluted and so quick that I feel both furious and stupid. >_______<
I had filed a cancellation ticket with Paysafecard, but I reckoned I would try to contact Allopass as well. I noticed that when you are directed to Allopass to proceed with the payment, there is a tiny "Contact" link at the bottom left of the screen, next to another link explaining cancellation regulation. When you click "Contact", you are taken to a contact form, BUT AT THE BOTTOM OF THE SCREEN, there is another tiny link saying "Have a reference code? Enter it here" (rough translation from German). Since I was still in the "Purchase a Silver Pack" protocol - and thank God I tried to contact Allopass that way instead of through their official site - I entered the infamous code I had received with my purchase confirmation email from Allopass.
And it worked.
It bloody worked.
Instant redirection to my Glyph account with a Silver Pack present and accounted for.
Like I said, I'm completely furious that the procedure ended up being so obscure and that I might've missed the Head Start, and actually have wasted money, if not for insane luck.
So, for all people who have this problem, a summary of the solution:
1. Find the confirmation email that you have received from Allopass and write down the 8-character code that you've been sent
2. Log into your Glyph account and proceed to buy the same pack that you had paid for previously with Paysafecard
3. When redirected to the Allopass purchase protocol, look for the tiny "Contact" link at the bottom left of the screen and click it
4. On the contact page, click on the tiny link at the bottom left of the screen that says "Have a reference code? Enter it here"
5. On the next page, enter your 8-character reference code
6. Sigh with relief
And now I will update my support Ticket (hopefully, now that a solution exists, they will answer similar problems more quickly), CANCEL my cancellation ticket with Paysafecard (fortunately, that had gotten nowhere yet), and enjoy Head Start tomorrow.
No hard feelings, Trion support. I know I've been very salty these past few days - and with good reason - but all is forgiven now that the matter has been resolved to everybody's satisfaction. ^^"
