Thank you for your support request. Our response is included below. If you have other questions, please reply to this e-mail.You can also review and update your ticket at our support site by clicking this link.SubjectSerial Code verificationDiscussion ThreadResponse Via Email (Steve S.)07/04/2012 01:27 PMHello,The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card and was thus flagged as a fraudulent charge. This serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card.I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code purchased with a stolen credit or debit card. I would not accept a replacement code, as it will likely be another stolen code.In order to regain access to the pre-purchase benefits, you must pre-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.Regards,Steve S.NCsoft Payment ReviewCustomer By Web Form (Mateusz Watroba)07/03/2012 12:02 PMHi,Thank you for your answer but I've got one more question. Will I be able to play with this serial code on European servers as well?Response Via Email (Robert)07/03/2012 11:58 AMHello Mateusz,Your serial code is a US pre-purchase serial code. You will need to contact the retailer for details on if the code is a Standard or Deluxe edition serial code.Please let us know if you have any further questions or concerns.Thank you,RobertNCsoft Account SupportResponse Via Email (Shane)07/02/2012 12:02 PMHello,We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible.Regards,ShaneNCsoft Account SupportCustomer By Web Form (Mateusz Watroba)07/02/2012 07:18 AMHello,I would like you to verify my serial code, region and type of the game I bought.My serial code is: XXXXXX-XXXXX-XXXX-XXX-XXXXXXXI bought this code from: http://allegro.plIn receipt I've been told that's the GUILD WARS 2 DELUXE EU PRE PURCHASE, I want to know if this is the right purchase.[---001:002141:18849---]
Klucz zakupiłem na allegro od osoby która sprzedaje je z USA. Dobrze że zaczekałem z weryfikacją tego klucza...